The Otto Hotel

We are currently halfway into our 5 days stay at this hotel and we found out that the house keeper broke my wife facial powder and we made a complaint to the front desk. The front desk told us later that the housekeeper claimed it was already broken fell all over the floor near the shoes area which is 2 meters away from where we neatly place all her makeups. My wife is very upset with the lie and we would have moved out immediately if we don’t have to attend the seminar early in the morning for the next two days. We decided not to come back to this hotel anymore in the future and we won’t come back to Hong Kong ever again. The powder is only 100 HKD but the damage to our feeling is a lot more. As for the room, the noise from people talking in the next room can be heard very clearly and it was annoying. We fixed the problem by turning on our TV to have the TV noise instead. Construction noise next door starts exactly at 8AM so you must be up by then. Location is bad now due to construction. The financial damage is 100 HKD for the broken powder but the psychological damage from this stay is so much more.

We were skeptical based on the entrance and different reviews . We were pleasantly surprised . The staff was very friendly ,, Andy at the front desk was extremely helpful. The rooms are small but very clean , and the size is all you need! The location is perfect. We would recommend and return to this hotel. Don’t expect to get an early or late Check in because they are busy. ( but they will hold your bags for you ) Only disadvantage no breakfast , but it’s not a deal breaker.

Don't be fooled by the small entrance and the simple check-in area. This hotel is by far the best value for money hotel I have tried. The room is relatively small, but for a business trip, ample of socket points, charging ports, almost full height window and neat/tidy setup is all I need and this hotel has ticked all boxes. All staff are helpful especially those housekeeping ladies who always keep your room neat and tidy. Special thanks to Tony who has always greet the guests both enter and leave the hotel and give you a homey feel. Will definitely consider to revisit this hotel (a repeat customer discount will be even better, LOL) If I have to pick a thing, the hotel has no area can invite guests to meet up, have to visit a nearby coffee shop.

Rudest manager I’ve ever met (Mr. 程家仁) I wanted to make an international call so I made sure that the fee structure notice they gave me had said there were no charges for calls. I called downstairs to ask the front desk why I couldn’t make an international call and they said that they had to activate it first, so then they activated for me. A few days later I go down to ask a question, then the front desk staff suddenly pulls out a bill to tell me to pay for the international call charges. I was definitely not happy with this hidden charge and disappointed they only notified me when I went to ask them a question. Later that night, I spoke to the manager Mr. Cheng and he rudely said I had to pay for the charges immediately, no matter what happened. He called one of his staff to knock on my door to collect the money ASAP like they were threatening me to pay or else they would continue to stay outside my room to bother me. He then had the audacity to lie saying the front desk staff had told me about the charges, in which he obviously did not, because if I knew I would’ve just used wifi to call on WhatsApp. So disappointed in how he handled the situation, he did not even try to see it in my perspective, and I really did not enjoy how he rudely collected the charges. The hotel is also very very damp, has humidity lice on beds + walls, and there are very annoying construction noises.

My flight was cancelled and the hotel showed 0 compassion and didn't even tried to help me out with rescheduling or cancelling. I understand that they have their own rules, but in the service industry flexibility is a must. After i found a better hotel for half the price. The price on the website is way too high probably to rip off foreigners.